Outreach have been successfully providing a range of services supporting adults with a learning disability and/or long term mental health needs, to live an independent life. Our aim is to provide person centred support to people living either in their own homes or within our residential services.
Outreach was formed in 1978 after a group of parents from within the Jewish community and who had children with a learning disability, wanted a more independent life and support for their children.
Overtime and as Outreach has grown; we now welcome, cater for, support and celebrate people from across the wider community, and from all religions, faiths, beliefs and those of none.
We have developed a range of services including intensive support for people with challenging behaviours, dual diagnosis, autism specific services, services for people with additional physical and sensory needs, and supported living service for people who are more independent.
We work closely with families, carers and other stakeholders to provide co-ordinated services for individuals.
There is a high level of active service user participation with regular forums and activities for service users with learning disabilities.
We currently support a number of people living in the Prestwich and Whitefield areas, also Bury, Salford and Manchester.
Meet The Outreach family Team
I joined Outreach Community and Residential Services in September 2005. All my professional career has been working within Health and Social Care within the Charity sector.
I have enjoyed my time at Outreach reviewing processes, restructuring, improving and redeveloping services. I am passionate about fairness and equality and fight for it whenever I can.
I am the mother of three and a grandparent; my interests are reading, walking, knitting, DIY, sewing and people.
I want to see the world become a better, healthier, safer, empowering and more caring environment for everyone not just those with money and power.
Director of Operations
I have been at Outreach for 6 years now, and the time has flown!!
I started work as a young student nurse at 17 and have worked in this sector all my adult life. My time with Outreach has certainly been a highlight of my career and I am very proud of the excellent services we deliver.
I am passionate about ensuring service user choice, inclusion and empowerment, and many of our service users have significantly developed and grown in confidence as a result of our approach in this area.
Away from work I am married to Shaun and have four children and five grandchildren, as well as a very large dog and a cat. With the size of my family, I have an active and busy home life with lots of babysitting duties!! I enjoy cooking and camping as well as music, often combining all of these interests.
Personnel and Admin Officer
Jennifer is responsible for the smooth running of the Personnel and Administration at Outreach.
She liaises with managers, giving help and support where needed, answers queries from managers and staff, gives or (where appropriate) obtains and passes on advice on various matters, takes minutes, prepares reports, sorts out staff holiday requests and writes letters on various topics.
Josie is responsible for accounts payable, accounts receivable, cash disbursements, payroll and bank reconciliations.
She ensures that all accounting allocations are appropriately made and documented and prepares management accounts and report on the financial position. She also assists the External Auditor at the end of each financial year.
Volunteer Programme Manager
Norman is our dedicated full time volunteer programme manager and has over 20 years of experiences in Volunteer management.
He has the responsibility for the recruitment and selection of Outreach volunteers; taking potential volunteers through a comprehensive six stage recruitment process which includes, training, vetting, and preparation for Outreach existing volunteer roles. Or in the creation of new bespoke wrap around roles based upon individual volunteer skill sets, personal and professional goals and aspirations.
Outreach Volunteers are supported by Norman in respect of and in relation to personal and professional development; reflection; and in meeting of their individual aims and objectives throughout the course of their volunteering.
He also represents Outreach, in pro-actively promoting and championing ethical and quality focused organisational volunteer involvement and wider volunteerism; both locally and nationally.
Norman also volunteers in his own right, in offering pro-bono counselling to people from within the intersex community; and where he is also active in increasing awareness of people who identify as intersex. In reducing abuse, discrimination misunderstanding and prejudice.
I am committed to my work role and want people to be able to approach me about anything, I like my work colleagues and trust their commitment and support.
Personally, I am keen cyclist and love my bike, Eunice. I am part of a book club and I have thoroughly enjoyed this, as it has given me the opportunity to try different genres of books, that I wouldn't usually read.
I like to cook and try my hand at baking, I don't always get the right result but I try. I also like socialising with friends, trying new places and enjoying myself in my own time is important to me.
My dream is to own a camper van, tour around England, and then Europe, fingers crossed.
Wendy's role, is to allocate resources and monitor performance to deliver high quality care to individuals within budget, manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support to carry out their roles safely.
She ensures that the quality monitoring is effective and responsive to the changing needs of all the individuals we support. She has to listen to, communicate with and motivate staff by ensuring that they support all individuals to be involved, listened to, treated with compassion, kindness, dignity & respect, and lead the support they choose for their own Person Centred Care.
Jeanette has worked for Outreach for 30 years. She started her career as a support worker and worked her way to where she is now which is the Registered Manager for the Residential Services.
Jeanette manages and supports teams of staff to deliver a quality service to the individuals we support in a Person-Centred way, so that each individual can achieve their dreams and wishes and enhance their skills.
Jeanette works within CCQ guidelines, liaising with families and professionals and ensures that the services she manages are monitored regularly to ensure they maintain a high standard of care in line with Outreach’s Ethos.
Quality and Staff Development Manager
Bev is responsible for recruitment and selection of employees for Outreach.
On commencement of employment she oversees the induction of new employees through training and reflection.
Her role is to ensure that all staff across the organisation have a continuous personal and professional development plan, by facilitating training and refresher training and in making sure the training database is up- to- date (ASC - WD).
Bev is responsible for overseeing activities for service users which includes running weekly activities sessions at the Drop-in, Leisure group and/or other social gathering such as parties, disco's, day trips as well as trips to the cinema, theatres etc.
She also arranges service user forums to ensure that service users are not only aware of and involved in organisational issues, but also they are part of decision making in what may be happening and/or planned across the organisation.
Service Manager( Residential)
Kate originally comes from Scotland and moved to England in 1999. She has been with Outreach for over 5 years, having previously had a career in hospitality.
Kate now assists the Registered Manager in supporting the four of Outreach Residential Care homes. These houses support individuals in person centered approach, with dignity and respect in all of their care needs, in supporting individuals with learning disabilities and/or mental health issues to lead a fulfilled and meaningful life.
Service Manager( Domiciliary)
Karen started working at Outreach in 2008 as a support worker, her current role is Service Manager for five of the supported living projects working alongside the Registered Manager.
My name is Kelly Atkinson, and I have been working for outreach for over 4 years now. However, I have worked in the care sector for over 28 years.
I enjoy reading and drives out to the beach or countryside, I love to swim and spend time with animals, all this and living at home with my daughter and 3 dogs who are very spoilt.
Assistant Service Manager
I have worked for Outreach for over 10 years.
I started as a support worker & then made Senior & now I am an Assistant Service Manager for CST. (Community Support Team). Whilst working for Outreach I have had the pleasure of supporting some of the service users on their holidays, to Disneyland Paris, and Florida, as well as New York & most recently California. The service users had an amazing time in being supported in going to places they wish to go.
When I am not working, I like to go out for meals with my children & spend time with my dog, I love to read and go on my own sunshine filled holidays abroad with my bestie (best friend) and our two sons.
Data Input Clerk
I have been employed by Outreach since December 2008, initially starting as a volunteer. My primary role is that of Data Input Clerk, however this is supplemented with administration first contact meet and greet duties, as well as answering the phones and taking messages where people are in meetings or otherwise engaged.
I am also responsible for all the photocopying, filing and stationery orders for all the various projects across Outreach, and in being part of the team overseeing fire safety testing.
Senior Support Worker
Derek works at 1 Newtown Mews as an acting Senior Support Worker.
He supports adults with mental health difficulties and/or learning disabilities. He has been doing this for more than six years and got a lot of personal job satisfaction. He even considers what he does a vocation and not many people who work are fortunate enough to say that.
Senior Support Worker
Karl is originally from Coventry and worked for the NHS in the operating theatres until he came to Manchester in 1999.
On arrival in Manchester, Karl started working in the social care industry and subsequently started working for Outreach in 2001.
Over the years Karl has seen a lot of changes and is looking forward to the new chapter within Outreach's new offices and community and social space in Radcliffe town centre.
Senior Support Worker
I’m Zoe Cracknell, born and bred in Radcliffe; when my daughter Diana was born we moved to Torquay for a year, but the bright lights of Radcliffe brought me back lol.
I’ve worked in the caring industry for a total of 18 years, with 16 years caring for people with dementia at a residential home, and in being a senior carer for 10 of those years.
Following this, I decided on a change and a applied for a job at Outreach and thankfully I got the job.
I started working in June 2018 and subsequently got offered the senior position in October 2018 and I have never looked back since, great service users, great job, love it!
Senior Support Worker
My name is Sue Parkinson I have worked for Outreach Community & Residential Services for 5 years.
I started off as a support worker and then became a senior support worker; I have a great team working with me and I really enjoy my work.
My job entails all aspects of personal care, attending appointments with service users, making and following up on appointments. The most enjoyable and satisfying part of my role, is empowering service users to achieve their goals and dreams in life. All service users are treated as equals, but are all very much individuals; the satisfaction I get from helping service users progress is a great feeling.
More recently I have played a lead role in mentoring a volunteer shadow support worker, to the point where she herself was able to apply for and secure a support worker position with Outreach.
I feel that I am really valued in my job role; before coming to work for Outreach Community & Residential Services, I had only looked after family members and never thought I could make a career out of supporting people, but I find this is the most enjoyable and rewarding job I have had.
Senior Support Worker
My name is Zoë Bradley, I started working at Outreach as a Support Worker in 2013 and became a Senior at Sherbourne in 2018. I work with a team of 12 staff and alongside two other seniors. This being in the provision of care and support to people with disabilities, and in supporting and enabling them to maintain and achieve their aspirations for independent living.
Among my key responsibilities, I also mentor and provide direct supervision to support staff and volunteers; as well as this I develop professional person-centered, supportive and empowering working relationships with service users; whilst ensuring that the wider house environment and personal relationships are both empowering and engaging.
LJEOMA SYLVIA OBI
Senior Support Worker
I started working at Outreach in 2018 as a support worker, and subsequently became a senior in 2019.
I love my job, and have a positive attitude in doing it and I stop at nothing in getting my job done. I use my tireless energy to encourage others to work hard towards achieving the aims and goals of the organization in the support of our service users.
I am a very good team worker, working alongside three other team members as a senior in the ongoing person-centred support of four service users, in helping in the promotion of independent living, self-worth, and in ensuring that each can live fruitful and productive lives as they see fit.
Senior Support Worker
I started working for Outreach in 2011 having done care work before and also being a carer for my dad, I had a little personal experience.
I have worked in 4 projects and supported some brilliant service users, and have learnt to support them through getting to know them personally and with ongoing training.
I am now a senior support worker which I have been for 6 years and love my job. The house where I work has 3 service users, 2 males and 1 female and who are non-verbal. I have a good relationship with all the service users and I have learnt to communicate with them individually as each service user has a different personality and communicates and understands at different levels.
I am supported by managers generally and when I needed support, and have gained a lot of knowledge from them.
Senior Support Worker
Hi my name is Carmen, I have worked in supported living sector for 10 years and I joined Outreach in 2014 when I relocated to Bury from Liverpool. I have been a Senior Support Worker for 2 years, and work as part of a team of 4 hardworking colleagues who are brilliant support workers. Whilst also supporting volunteer shadow support workers.
I have supported service users with different needs throughout the organisation; my biggest challenge when I first joined Outreach was working with a non-verbal service user, in supporting her with her basic living skills and promoting her independence to lead a fulfilled life. However, with right support and training from my colleagues and managers I overcame the challenges.
There are 4 service users at my current service who’s needs are diverse, in respect of mental health and/or to learning disabilities.
I have managed to build a positive relationship with the service users and their families, and which helps me to provide their person centred support.
I enjoy spending time with my family and friends when I’m not working. My hobbies vary from cooking and baking, to walking and finding good TV series to binge on. My friends and colleagues say my biggest strength is my patience; I am also a good listener and treat everyone with respect and dignity.
Senior Support Worker
My name is Sue Hogan AKA Super Sue from Highbury Court, where I am senior support worker.
I started out with outreach around 2010 on placement with the job centre and after 6 months started full time as a support worker and became a senior roughly 5 years ago.
I love my job, its often busy, sometimes a little stressful; but I genuinely care about the people I work with, and of course those who I continue to support throughout what is now years with Outreach. In empowering and enabling them to be the very best they can be and in doing all the things they wish to do in living as active, productive, enjoyable and fun life as possible.
Senior Support Worker
I started working for Outreach in 2015 as a support worker, which was a completely new avenue for my working life. I worked four years at a project, assisting four individuals to lead independent lifestyles. In February 2020 I was appointed to a new role of acting senior support worker at a different project. The change enabled me to not only attain new skills but to widen my understanding of individuals with more complex needs.
Then the Corona Virus hit and as with many things all “normal” routine went up in a cloud of smoke; but as part of an awesome staff team we were able to not only provide essential daily support to our service users, but we made it fun too. We had a fine dining experience (in-house), Games nights, American theme night, picnics, and pamper sessions etc.
It was tricky finding suitable activities for all of our service users to enjoy together, and I cannot wait to see how much more I learn in my future years with Outreach.
Senior Support Worker
I have worked for Outreach since 2012 within several of the projects, in giving high quality support and care to others that need it, in order to give them a better life. I first came down this route of work as I grew up with epilepsy and ended up being limited to what I was able to do, and as a result of my own experience, I wanted to prevent others from this happening to them!
I am an outdoors person and like to go on holidays and do physical activities of the kind, rather than being behind a games station. ! I have a love for rock/metal music. however, I am open to all different types of music and try to get to download festival as often as I can! I find these are good attributes to have, as I have a family of 2 boys and 2 girls who like to keep me busy to no end.
My name is Gina, I started work at Outreach Community Residential Services in November 2019.
I have enjoyed all the training and what I have achieved up till now, and will continue to do my best and learn anything which is required of me in the support of our service users and the rest of the Outreach family.
This is the only job role where I have felt that I am really valued, everyone has made me feel welcome and if there is anything I am not sure of there are always people to ask before proceeding, I am enjoying my job and find it so rewarding.
In attending a “Volunteering as a Trustee” meeting organised by BCVA (Bury Voluntary, Community Faith Alliance) Norman the Outreach Volunteer programme manager approached me and asked if I would be interested in becoming a Trustee at Outreach, and which this was interesting to me. I subsequently met Norman and the CEO Akilah for a meeting and tour of the new HQ. After a second meeting with the Chair Peter Elton and Akilah. I attended the next board meeting as an observer, and I was also shown around the various Outreach houses in seeing how they were run, managed etc. Subsequently, I was then invited to the trustees meeting where I was asked to join the board.
I feel that already I have contributed well, as I suggested we introduce something on the finance side at the May trustee meeting, this was then implemented for the July meeting; at which time I also offered my IT expertise.
This was subsequently taken up regarding an IT quotation and after a report to the September meeting, my Son-in-law and myself conducted a free complete IT review for presentation in November. Further to this, I also offered to get another company that I am involved with to carry out a no-obligation energy and phone review, whereby we could possibly save money.
I used to do charity work in my younger days as a qualified youth leader; in later life however. I always felt that I could again help a charity but never got it done. As a result of attending the BCVA meeting, I was approached rather than offering my services, which I think is a better way of going about it. This is what’s happened most of my life with the jobs I’ve ended up doing, and this creates a much better fit in my opinion.
What am I gaining out of this? Well I’m learning all about the care and registered charity sectors which I’ve never been involved with before, and I am finding it very interesting and rewarding. I’m very pleased to be working with a very pleasant and professional bunch of people and helping such a worthy charity in Outreach Community and Residential Services.
To provide excellent care and support, which is person centred, for people who have a learning disability and/or a mental health need.
Sense of Self-worth
Equal but Different
Fair and Transparent
Is to ensure, that service users are empowered to fully identify and express their personal goals.
We support them to achieve this by developing individual person centered plans.