About Us
Outreach have been successfully providing a range of services supporting adults with a learning disability and/or long term mental health needs, to live an independent life. Our aim is to provide person centred support to people living either in their own homes or within our residential services.
Outreach was formed in 1978 after a group of parents from within the Jewish community and who had children with a learning disability, wanted a more independent life and support for their children.
Overtime and as Outreach has grown; we now welcome, cater for, support and celebrate people from across the wider community, and from all religions, faiths, beliefs and those of none.
We have developed a range of services including intensive support for people with challenging behaviours, dual diagnosis, autism specific services, services for people with additional physical and sensory needs, and supported living service for people who are more independent.
We work closely with families, carers and other stakeholders to provide co-ordinated services for individuals.
There is a high level of active service user participation with regular forums and activities for service users with learning disabilities.
We currently support a number of people living in the Prestwich and Whitefield areas, also Bury, Salford and Manchester.
Meet The Outreach family Team
AKILAH AKINOLA
Outreach Team
Chief Executive
Email: akilah.akinola@outreach.co.uk
I joined Outreach Community and Residential Services in September 2005. All my professional career has been working within Health and Social Care within the Charity sector.
I have enjoyed my time at Outreach reviewing processes, restructuring, improving and redeveloping services. I am passionate about fairness and equality and fight for it whenever I can.
I am the mother of three and a grandparent; my interests are reading, walking, knitting, DIY, sewing and people.
I want to see the world become a better, healthier, safer, empowering and more caring environment for everyone not just those with money and power.
LOUISE CARTER
Outreach Team
Director of Operations
Email: louise.carter@outreach.co.uk
I have been at Outreach for 12 years now, and the time has flown!!
I started work as a young student nurse at 17 and have worked in this sector all my adult life. My time with Outreach has certainly been a highlight of my career and I am very proud of the excellent services we deliver.
I am passionate about ensuring service user choice, inclusion and empowerment, and many of our service users have significantly developed and grown in confidence as a result of our approach in this area.
Away from work I am married to Shaun and have four children and seven grandchildren, as well as 4 very large cats. With the size of my family, I have an active and busy home life with lots of babysitting duties!! I enjoy cooking and travel as well as music, often combining all of these interests.
JOSIE HIGGINBOTHAM
Outreach Team
Finance Manager
Email: josie.higginbotham@outreach.co.uk
Josie is responsible for accounts payable, accounts receivable, cash disbursements, payroll and bank reconciliations.
She ensures that all accounting allocations are appropriately made and documented and prepares management accounts and report on the financial position. She also assists the External Auditor at the end of each financial year.
JENNIFER SHAW
Outreach Team
Volunteer Programme Manager
Email: jennifer.shaw@outreach.co.uk
Jennifer is our dedicated full time volunteer programme manager, having over 25 years of experience in Volunteer management in areas such as mental health, LGBTQI+, substance misuse, and the rehabilitation of offenders.
Jennifer has the responsibility for the recruitment and selection of Outreach volunteers; taking potential volunteers through a comprehensive five-stage recruitment process and which includes, vetting, preparation, training and placement.
This being in respect of existing Outreach volunteer roles; or in the creation of new bespoke wrap around roles based upon individual volunteer skill sets and talents.
Jennifer supports outreach volunteers in respect of and in relation to their personal and professional development, reflection; and in meeting their realistic individual aims and objectives throughout the course of their volunteering.
Jennifer also typically represents Outreach, in pro-actively promoting and championing ethical and quality focused organisational volunteer involvement and volunteerism; both locally and nationally; she also represents Outreach in the local and wider third sector environment.
CATH CRANK
Outreach Team
Registered Manager
Email: cath.crank@outreach.co.uk
I am committed to my work role and want people to be able to approach me about anything, I like my work colleagues and trust their commitment and support.
Personally, I am keen cyclist and love my bike, Eunice. I am part of a book club and I have thoroughly enjoyed this, as it has given me the opportunity to try different genres of books, that I wouldn't usually read.
I like to cook and try my hand at baking, I don't always get the right result but I try. I also like socialising with friends, trying new places and enjoying myself in my own time is important to me.
My dream is to own a camper van, tour around England, and then Europe, fingers crossed.
JEANETTE TAYLOR
Outreach Team
Residential Manager
Email: jeanette.taylor@outreach.co.uk
Jeanette has worked for Outreach for 30 years. She started her career as a support worker and worked her way to where she is now which is the Registered Manager for the Residential Services.
Jeanette manages and supports teams of staff to deliver a quality service to the individuals we support in a Person-Centred way, so that each individual can achieve their dreams and wishes and enhance their skills.
Jeanette works within CCQ guidelines, liaising with families and professionals and ensures that the services she manages are monitored regularly to ensure they maintain a high standard of care in line with Outreach’s Ethos.
BEV SHAW
Outreach Team
Quality and Staff Development Manager
Email: bev.shaw@outreach.co.uk
Bev is responsible for recruitment and selection of employees for Outreach.
On commencement of employment she oversees the induction of new employees through training and reflection.
Her role is to ensure that all staff across the organisation have a continuous personal and professional development plan, by facilitating training and refresher training and in making sure the training database is up- to- date (ASC - WD).
Bev is responsible for overseeing activities for service users which includes running weekly activities sessions at the Drop-in, Leisure group and/or other social gathering such as parties, disco's, day trips as well as trips to the cinema, theatres etc.
She also arranges service user forums to ensure that service users are not only aware of and involved in organisational issues, but also they are part of decision making in what may be happening and/or planned across the organisation.
KATE COXON
Outreach Team
Service Manager
Email: kate.coxon@outreach.co.uk
Kate originally comes from Scotland, moving to England in 1999. She has been with Outreach for over 10 years, having previously had a career in hospitality.
Kate supports the registered manager in their projects, and where individuals who identify with learning disabilities and/or mental health issues are supported through a person-centred approach, with dignity and respect in relation to all of their care needs, and in supporting them to lead a fulfilled and meaningful life.
KAREN DOYLE
Outreach Team
Service Manager (Domiciliary)
Email: karen.doyle@outreach.co.uk
Karen joined Outreach in 2008, bringing a strong foundation in Social work and a passion for making a difference in the third sector.
After earning her Bachelor of Arts Degree in Social Work in 2007, Karen chose to focus her career on community-based services that empower individuals and promote independence.
As service manager, Karen oversees six projects, including both Residential and Supported Living services. Where She works closely with the Registered Manager to ensure high-quality care, regulatory compliance, and continuous improvement across all services.
Her role involves monitoring service delivery, supporting staff development, and implementing best practices to achieve positive outcomes for the people supported.
Karen is committed to fostering a culture of dignity, respect, and person-centred care. Her leadership ensures that every individual receives tailored support to live fulfilling lives.
DAVID WILD
Outreach Team
Assistant Manager
Email:david.wild@outreach.co.uk
I have worked for Outreach since 2012 within several of the projects, in giving high quality support and care to others that need it, in order to give them a better life. I first came down this route of work as I grew up with epilepsy and ended up being limited to what I was able to do, and as a result of my own experience, I wanted to prevent others from this happening to them!
I am an outdoors person and like to go on holidays and do physical activities of the kind, rather than being behind a games station. ! I have a love for rock/metal music. however, I am open to all different types of music and try to get to download festival as often as I can! I find these are good attributes to have, as I have a family of 2 boys and 2 girls who like to keep me busy to no end.
SONYA JARRETT
Outreach Team
Acting Assitant Service Manager
Email: sonya.jarrett@outreach.co.uk
I have 2 daughters and 4 grandkids 2 grandsons and 2 granddaughters who I adore.
I have been working at Outreach for 15 years, which I can't believe. I work in a project and support 2 ladies and who I have supported for a number of years and love working there even though it can be very stressful and demanding at times.
I have also worked at other projects when needed and enjoyed working with the service users and staff.
Supporting is a job I didn't think I could do, but got a buzz for it after caring for my dad who had Alzheimer's, and I couldn't think of doing anything else now.
Knowing you have supported and made someone's life better and happier is the biggest reward, it makes you feel like you have achieved something.
On a personal level, I like to spend time with family and my friends, go shopping and listen to music. I also like to read mainly factual books and I do enjoy going on holiday.
My goal for a holiday is a cruise or go back to Jamaica where I went in 2023 pure paradise.
LINDA
Outreach Team
Administrator
Email: info@outreach.co.uk
Linda works as part of the head office team to support HR, admin and recruitment within Outreach.
JONATHAN COLEMAN
Outreach Team
Data Input Clerk
Email: jonathan.coleman@outreach.co.uk
I have been employed by Outreach since December 2008, initially starting as a volunteer. My primary role is that of Data Input Clerk, however this is supplemented with administration first contact meet and greet duties, as well as answering the phones and taking messages where people are in meetings or otherwise engaged.
I am also responsible for all the photocopying, filing and stationery orders for all the various projects across Outreach, and in being part of the team overseeing fire safety testing.
KARL BIRCH
Outreach Team
Senior Support Worker
Email: karl.birch@outreach.co.uk
Karl is orginally from coventry and worked for the NHS in the operating theatres until he came to Manchester in 1999
On arrival in Manchester, Karl started working in the social care industry and subsequently started working for Outreach in 2001.
Over the years Karl has seen a lot of changes and is looking forward to the new chapter within Outreach's new offices and community and social space in Radcliffe town centre.
ZOE CRACKNELL
Outreach Team
Senior Support Worker
Email: zoe.cracknell@outreach.co.uk
I’m Zoe Cracknell, born and bred in Radcliffe; when my daughter Diana was born we moved to Torquay for a year, but the bright lights of Radcliffe brought me back lol.
I’ve worked in the caring industry for a total of 18 years, with 16 years caring for people with dementia at a residential home, and in being a senior carer for 10 of those years.
Following this, I decided on a change and a applied for a job at Outreach and thankfully I got the job.
I started working in June 2018 and subsequently got offered the senior position in October 2018 and I have never looked back since, great service users, great job, love it!
SUE PARKINSON
Outreach Team
Senior Support Worker
Email: sue.parkinson@outreach.co.uk
My name is Sue Parkinson I have worked for Outreach Community & Residential Services for 5 years.
I started off as a support worker and then became a senior support worker; I have a great team working with me and I really enjoy my work.
My job entails all aspects of personal care, attending appointments with service users, making and following up on appointments. The most enjoyable and satisfying part of my role, is empowering service users to achieve their goals and dreams in life. All service users are treated as equals, but are all very much individuals; the satisfaction I get from helping service users progress is a great feeling.
More recently I have played a lead role in mentoring a volunteer shadow support worker, to the point where she herself was able to apply for and secure a support worker position with Outreach.
I feel that I am really valued in my job role; before coming to work for Outreach Community & Residential Services, I had only looked after family members and never thought I could make a career out of supporting people, but I find this is the most enjoyable and rewarding job I have had.
ZOE BRADLEY
Outreach Team
Senior Support Worker
Email: zoe.bradley@outreach.co.uk
My name is Zoë Bradley, I started working at Outreach as a Support Worker in 2013 and became a Senior at Sherbourne in 2018. I work with a team of 12 staff and alongside two other seniors. This being in the provision of care and support to people with disabilities, and in supporting and enabling them to maintain and achieve their aspirations for independent living.
Among my key responsibilities, I also mentor and provide direct supervision to support staff and volunteers; as well as this I develop professional person-centered, supportive and empowering working relationships with service users; whilst ensuring that the wider house environment and personal relationships are both empowering and engaging.
LJEOMA SYLVIA OBI
Outreach Team
Senior Support Worker
Email: ljeoma.sylviaobi@outreach.co.uk
I started working at Outreach in 2018 as a support worker, and subsequently became a senior in 2019.
I love my job, and have a positive attitude in doing it and I stop at nothing in getting my job done. I use my tireless energy to encourage others to work hard towards achieving the aims and goals of the organization in the support of our service users.
I am a very good team worker, working alongside three other team members as a senior in the ongoing person-centred support of four service users, in helping in the promotion of independent living, self-worth, and in ensuring that each can live fruitful and productive lives as they see fit.
SUE HOGAN
Outreach Team
Senior Support Worker
Email: sue.hogan@outreach.co.uk
My name is Sue Hogan where I am senior support worker.
I started out with outreach around 2010 on placement with the job centre and after 6 months started full time as a support worker and became a senior roughly 5 years ago.
I love my job, its often busy, sometimes a little stressful; but I genuinely care about the people I work with, and of course those who I continue to support throughout what is now years with Outreach. In empowering and enabling them to be the very best they can be and in doing all the things they wish to do in living as active, productive, enjoyable and fun life as possible.
KIM THOMPSON
Outreach Team
Seniot Support Worker
Email: kim.thompson@outreach.co.uk
I started working for Outreach in 2015 as a support worker, which was a completely new avenue for my working life. I worked four years at a project, assisting four individuals to lead independent lifestyles.
In February 2020 I was appointed to a new role of acting senior support worker at a different project. The change enabled me to not only attain new skills but to widen my understanding of individuals with more complex needs.
Then the Corona Virus hit and as with many things all “normal” routine went up in a cloud of smoke; but as part of an awesome staff team we were able to not only provide essential daily support to our service users, but we made it fun too. We had a fine dining experience (in-house), Games nights, American theme night, picnics, and pamper sessions etc.
It was tricky finding suitable activities for all of our service users to enjoy together, and I cannot wait to see how much more I learn in my future years with Outreach.
Alan Rivett
Outreach Team
Cafe Supervisor/Cook
I have been at Outreach since 2024
I started my catering career in 1999, have been a chef for over 20 years and have lived in Radcliffe most of my life.
I am passionate about delivering excellent food with exceptional service with a focus on teamwork and hospitality.
Outside of the kitchen I am invested in the local community as a volunteer youth basketball coach because I am also passionate about sports and developing young athletes while teaching the importance of teamwork.
In my spare time I also enjoy gardening and listening to music but generally my hobbies are centered around food and sports.
WANT TO JOIN OUR FANTASTIC TEAM?
THERES A SPACE WAITING FOR YOU
CALL US ON
0161 740 3456
TBA
TBA
Outreach Team
Support Worker
Email: @outreach.co.uk
My name
Our Mission
To provide excellent care and support, which is person centred, for people who have a learning disability and/or a mental health need.
Our Values
Sense of Self-worth
Inclusion
Empowerment
Equal but Different
Empathy
Fair and Transparent
Our Ethos
Is to ensure, that service users are empowered to fully identify and express their personal goals.
We support them to achieve this by developing individual person centered plans.
